Man With Van Soho Terms and Conditions
These Terms and Conditions set out the basis on which Man With Van Soho provides removal, delivery, transport, and related moving services in the UK. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. They are intended to create a clear understanding of the responsibilities of both parties, including the booking process, payment terms, cancellation rights, liability limits, waste handling requirements, and the legal framework that applies to the service. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in full force.
The service is designed for domestic and commercial customers who require a flexible man with van service for moving goods safely and efficiently. The exact scope of work will depend on the booking details, the items to be transported, access conditions, and any special handling requirements disclosed in advance. The customer must ensure that all information given at the time of booking is accurate and complete. Failure to provide accurate information may affect pricing, scheduling, availability, and liability. These terms apply whether the job is booked for a one-off delivery, a partial move, storage transfer, or any similar transport arrangement.
In these terms, references to we, us, and our mean the service provider operating as Man With Van Soho. References to you and your mean the customer, whether acting as an individual, sole trader, company, landlord, tenant, or authorised representative. Any written quotation, order confirmation, or agreed schedule will form part of the contract together with these terms. 
For clarity, the service is not a storage provider, and unless expressly agreed otherwise, we do not accept long-term custody of items outside the active transport period.
Booking Process
All bookings are subject to availability and are only confirmed once we have acknowledged the request and provided a quotation or acceptance of the work. A booking may be made by email, online form, telephone, or another agreed method. The customer must provide details including the collection and delivery addresses, preferred date and time, item descriptions, approximate volume or weight, whether any items are fragile or valuable, and any access restrictions such as stairs, lifts, parking limitations, or loading constraints. The more accurate the information, the more reliable the quotation and time estimate will be.
A booking is not binding until confirmed by us. We may decline a booking where the job appears unsafe, impracticable, outside our service scope, or likely to breach legal requirements. Any quotation may be based on the information supplied and may change if the actual circumstances differ from what was described. If the customer changes the job after booking, including adding extra items, altering the route, changing the dates, or changing the access conditions, we reserve the right to revise the price and service plan accordingly. The customer is responsible for being ready at the agreed time and ensuring that items are properly packed and accessible unless packing has been separately arranged.
Where a deposit is requested, the booking may remain provisional until that deposit has been received. 
We may also request proof of identity, proof of address, or evidence of authority to arrange the move where appropriate, particularly for business premises, rented properties, or third-party collections. If the customer is arranging a move on behalf of another person, the customer warrants that they have permission to do so and accept responsibility for the accuracy of the booking information.
Payments and Charges
Unless otherwise agreed in writing, payment is due in full on completion of the service. We may accept bank transfer, card payment, cash, or another method agreed in advance. Some bookings may require part payment, a deposit, or full prepayment before the date of service. All quoted prices are based on the information provided at the time of booking and may be calculated using hourly rates, fixed rates, mileage, labour, waiting time, congestion-related delay, parking charges, tolls, and any other agreed additional services. Where a quote is based on an estimate, the final amount may vary if the work takes longer or requires more resources than expected.
The customer must ensure that payment can be made without delay. If payment is not made when due, we reserve the right to withhold completion documentation, suspend future services, recover reasonable debt collection costs, and charge interest on overdue sums to the extent permitted by law. Any invoice query must be raised promptly and in any event within a reasonable time after receipt. Disputed amounts do not excuse payment of the undisputed portion. We may also charge for additional labour if our team is required to wait, reattempt access, carry items over longer distances, dismantle or reassemble furniture, or handle items not disclosed at the time of booking.
Parking fines, congestion-related charges, penalty notices, and similar costs arising from inadequate parking arrangements or inaccurate access information may be charged to the customer where the customer was responsible for the underlying issue. If goods are collected or delivered on behalf of a business, the contracting customer remains liable for all payments unless we have expressly agreed otherwise in writing. Any promotional discount or special rate is subject to the conditions attached to it and may be withdrawn if the booking details change materially.
Cancellations, Rescheduling, and No-Shows
The customer may cancel or reschedule a booking by giving notice as early as possible. Cancellations made within an agreed notice period may qualify for a refund of any deposit, less any reasonable administration costs or non-recoverable expenses already incurred. Where a booking is cancelled at short notice, particularly after vehicle allocation, staff allocation, or route planning has begun, we may retain some or all of the deposit or charge a cancellation fee that reflects our loss and preparation costs. If a specific cancellation policy was stated in the quotation or confirmation, that policy will apply in addition to these terms.
If the customer is not present at the agreed collection time, cannot provide access, is unable to release the goods, or otherwise fails to proceed with the service, the booking may be treated as a no-show. In such circumstances, we may charge for the time reserved, travel already completed, waiting time, and any costs reasonably incurred. Rescheduling is subject to availability and may require a revised price if the new date falls on a different rate period or if the changed circumstances affect the work required. We are not responsible for missed appointments caused by incomplete addresses, incorrect contact details, or failure to make the items ready for collection.
We may also cancel or postpone a booking where we believe the job would be unsafe, unlawful, likely to cause damage, or impossible to complete within the agreed terms. In the event of cancellation by us, any prepaid amount for undelivered services will normally be refunded, unless the cancellation is caused by the customer’s breach of contract, inaccurate information, or failure to meet the agreed conditions. 
Force majeure events, including severe weather, road closures, traffic incidents, strikes, accidents, and other circumstances beyond reasonable control, may also lead to delay, rescheduling, or cancellation without liability for indirect loss.
Liability and Customer Responsibilities
We will take reasonable care in handling goods and transporting them safely, but our liability is limited as set out in these terms. The customer is responsible for ensuring that goods are suitably packed, protected, and labelled, unless packing services are expressly included in the booking. Fragile, valuable, irreplaceable, or sentimental items should be declared in advance. Items such as cash, jewellery, precious metals, legal documents, works of art, antiques, electronics, and confidential materials should not be handed over unless we have agreed in writing to transport them and any additional precautions or cover arrangements have been discussed.
We are not liable for loss or damage arising from the following: insufficient packaging; inherent defects in the goods; normal wear and tear; pre-existing damage; incorrect lifting by the customer; failure to provide accurate information; hidden access difficulties; or circumstances outside our reasonable control. Where items are moved through narrow spaces, stairs, lifts, or restricted access areas at the customer’s request, the customer accepts the associated risk unless loss or damage is caused by our negligence. We may refuse to move items that appear unsafe, unmanageable, illegally obtained, or likely to cause injury or property damage.
To the fullest extent permitted by law, our liability for direct loss is limited to the lesser of the value of the goods concerned or the amount paid for the service giving rise to the claim, unless a higher limit is expressly agreed in writing. We do not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. We are not responsible for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress. Any claim must be notified promptly and supported by evidence, including photographs, proof of value, and a description of the alleged incident.
Waste Regulations and Prohibited Items
If the service includes disposal, clearance, or removal of unwanted items, the customer must disclose this before booking. We will only handle waste in accordance with applicable UK waste regulations and environmental requirements. Waste transfer documentation, segregation rules, and disposal obligations may apply depending on the type of material, the destination of the waste, and the service arranged. The customer must not present waste as ordinary household goods if it requires special treatment, licensing, or controlled disposal. We reserve the right to refuse any item that appears to be hazardous, regulated, or unsuitable for transport or disposal through the booked service.
The customer must not include prohibited or dangerous items unless we have expressly agreed and the law permits their movement. Such items may include but are not limited to chemicals, gas cylinders, explosives, flammable liquids, medical waste, asbestos, batteries requiring special disposal, biohazard materials, firearms, ammunition, controlled drugs, and any item whose transport would breach applicable law. The customer warrants that all items handed over are lawful to move and that they have the authority to transfer them. If prohibited items are discovered, we may decline to transport them, isolate them for safety, or notify the appropriate authorities where required by law.
Where waste removal is arranged, the customer remains responsible for making sure that the waste is correctly identified. Any illegal dumping, fly-tipping, or improper disposal caused by false information supplied by the customer may result in charges, cancellation, and reported non-compliance where legally required. We may ask the customer to sign a declaration confirming the nature of the waste and that they hold the right to dispose of it. No assumption should be made that a man with van service may collect refuse outside the agreed scope; only the items expressly included in the booking will be taken.
Service Conditions and Access Requirements
The customer must provide safe and reasonable access to the collection and delivery locations. This includes ensuring that parking is available, entry is permitted, paths are clear, and any required permits or permissions have been obtained in advance. If loading or unloading is delayed by building rules, security checks, lift restrictions, or congestion at the premises, additional waiting time or labour charges may apply. The customer should notify us of any heavy items, awkward shapes, disassembly requirements, or items needing special handling before the service begins.
We may use subcontractors or additional personnel to complete the booking efficiently, and any such party will be subject to appropriate obligations consistent with these terms. Unless otherwise agreed, we retain discretion over the route, loading method, vehicle allocation, and number of operatives required. This discretion is exercised reasonably and with regard to safety, operational needs, and service efficiency. The customer must ensure that pets, children, and unauthorised persons are kept clear of the working area during loading and unloading.
If the customer requests changes on the day of service, including extra stops, additional items, or a longer route, we may accept or decline the request depending on availability and safety. Acceptance of a change does not waive our right to charge appropriately for the extra work. The customer should inspect their premises and items before and after the move where possible and bring any concerns to our attention immediately so that they can be considered promptly and fairly.
Complaints, Variation, and Governing Law
If the customer believes there has been an issue with the service, they should raise it as soon as reasonably practicable so that we may investigate. Where possible, any complaint should include the date of the booking, a description of the issue, supporting photographs, and any relevant invoice or booking details. We will review complaints in good faith and may request further information. Resolution may include clarification, partial refund, repair, replacement, or another remedy where appropriate and lawful. No failure to complain immediately will reduce any statutory rights that cannot be excluded.
We may update these terms from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of booking will ordinarily apply to that booking unless a later variation is agreed in writing. If any term is varied by special agreement, the special agreement will take priority only to the extent of the inconsistency. The customer should not rely on verbal statements unless they are confirmed in writing. Any waiver of a term on one occasion does not mean that the same term will be waived on future occasions.
These terms and any dispute or claim arising from them, their subject matter, or formation, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. Nothing in these terms is intended to affect rights that cannot be lawfully excluded or limited under applicable UK legislation. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these Terms and Conditions for Man With Van Soho.