Privacy Policy

Man with Van Soho Privacy Policy

This Privacy Policy explains how Man with Van Soho collects, uses, stores and protects personal data relating to customers and potential customers in our Soho service area. We are committed to handling your personal data lawfully, fairly and transparently, in line with the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all Man with Van Soho customers and prospective customers located in our operating area, including individuals and business clients who request quotations, make bookings, or otherwise engage with our services.

Who We Are and Scope of This Policy

Man with Van Soho provides transport, removals and related services in the Soho area. For the purposes of data protection law, we act as the data controller for the personal data we collect and process about our customers and prospective customers. This means we decide how and why your personal data is used and are responsible for ensuring it is handled in accordance with applicable law.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us and which services you use. The personal data we may collect includes:

Identity and contact details, such as your name, title, postal address, service address, and other basic contact details you choose to provide.

Booking and service information, such as details of your move or transport job, pick up and drop off locations, dates and times, property access information, inventory details you provide, and any special instructions relevant to the service.

Communication records, such as information contained in enquiries, quotes, confirmations, feedback, complaints or other messages you send to us, and our responses.

Payment and transaction information, such as records of the services you purchase, amounts charged, payment method type and payment status. Payment card details are handled by third party payment processors and are not stored by us beyond what is necessary to confirm payment.

Technical and usage data where relevant, such as limited information about how you access and use our website or online forms, including device and browser type, and basic analytic information where this is enabled.

Any other information you choose to provide to us that is reasonably necessary for us to deliver our services or respond to your requests.

Lawful Bases for Processing Your Data

We will only process your personal data where we have a lawful basis to do so under data protection law. Depending on the circumstances, we may rely on the following lawful bases:

Performance of a contract: We process your data when it is necessary to provide our services to you, to prepare and provide quotations, to manage bookings, to carry out removals or transport, and to handle billing and payments.

Compliance with legal obligations: We may process your data where needed to comply with duties imposed by law, such as tax, accounting and record keeping obligations, or to respond to requests from regulatory bodies or law enforcement where required.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests and those interests are not overridden by your data protection rights. These interests can include improving our services, managing our business operations, preventing fraud and misuse, and handling customer queries and complaints.

Consent: In limited cases we may ask for your consent to use your personal data for a specific purpose, such as sending certain types of direct marketing communications where consent is required. Where we rely on consent, you may withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide quotations, confirm availability and respond to service enquiries.

To create and manage bookings and to deliver removal and transport services safely and efficiently.

To communicate with you regarding your booking, including confirmations, reminders, updates and any changes to your service.

To process payments, issue invoices and manage refunds or billing queries.

To manage our relationship with you, including handling requests, feedback, complaints and post service follow up.

To maintain internal records, perform accounting, auditing and business planning.

To improve our services, processes and customer experience, including through limited analysis of customer interactions.

To protect our business and customers, including for fraud prevention, security, and to exercise or defend legal claims where necessary.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy or where we are legally required to do so.

Service providers and processors: We may engage third parties to process personal data on our behalf, such as payment processing providers, booking or scheduling software providers, secure data storage services, IT support, accountants, and other professional or technical service providers. These processors are only permitted to use personal data as instructed by us and are required to keep it secure.

Operational partners: Where required for the performance of our services, we may share limited information with drivers, assistants or subcontractors who directly support the delivery of your booking, strictly for operational purposes.

Legal and regulatory recipients: We may disclose personal data where necessary to comply with applicable law, to respond to valid requests from authorities, or to establish, exercise or defend legal claims.

We do not sell your personal data to third parties.

Data Retention

We retain your personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of providing services, meeting legal, accounting or reporting requirements, and handling any disputes.

In general, we may keep records relating to bookings, invoices and service delivery for several years from the date of your last interaction, in line with legal and tax obligations. Communication records may be kept for a period that allows us to respond to queries and manage our relationship with you.

When personal data is no longer required, we will take reasonable steps to delete it or anonymise it so that it can no longer be associated with you.

International Transfers

Where we use third party service providers that are located outside the United Kingdom or the European Economic Area, or that store data in other jurisdictions, we take steps to ensure that your personal data is afforded a level of protection that is essentially equivalent to that required under UK data protection law. This may involve reliance on adequacy regulations or appropriate contractual safeguards.

Data Security

We take the security of your personal data seriously and implement reasonable technical and organisational measures designed to protect it from unauthorised access, misuse, loss, alteration or disclosure. These measures include restricting access to personal data to personnel and service providers who have a business need to know and are subject to confidentiality obligations.

While we take appropriate precautions, no transmission of data or storage system can be guaranteed as completely secure. You are responsible for ensuring that any personal data you send to us is transmitted securely where possible.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions. These include:

Right of access: You have the right to request confirmation of whether we process your personal data and to request a copy of that data.

Right to rectification: You have the right to ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

Right to restriction: You may ask us to restrict the processing of your data in certain situations, such as where you contest its accuracy or object to our processing.

Right to object: You may object to our processing of your personal data where we rely on legitimate interests as our lawful basis or where we process your data for direct marketing.

Right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine readable format and to request that it is transmitted to another controller where technically feasible.

Where we rely on your consent for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the usual contact details for Man with Van Soho. We will respond to your request in accordance with applicable data protection law.

You also have the right to lodge a complaint with the Information Commissioner's Office if you are unhappy with how we have used your data. Further information on how to do this is available from the Information Commissioner's Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, our data practices or applicable law. Any updated version will apply to all customers and prospective customers in our Soho service area from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.



Budget-friendly Prices on Man with Van Soho Services

Trust our professional man with van Soho team and choose one of our exclusive offers on relocation services across W1 region.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

What Our Customers Say

Excellent on Google
4.9 (64)
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Amazing support from the team during an extremely stressful time! Their professionalism, courtesy, and thoughtfulness made our move so much easier than we expected. Thank you so much.

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They turned moving day around for me--friendly, efficient, and always on time.

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Timely and professional service is what Man and Van Removals Soho is known for. I always rely on them, and they never disappoint.

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The Man and Van Removals Soho crew made what could have been a difficult day feel easy. Their friendly team went the extra mile to help us with furniture disassembly.

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Really pleased with Removal Company Soho! The communication was excellent, the delivery team was great, and the service exceeded expectations. Would reuse for sure.

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Top-quality and impeccable service from Man with Van Soho! Everything ran smoothly and professionally for a stress-free day. Highly recommend!

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Very pleased with the service: customer support was excellent and booking took no time. Movers were prompt, thoughtful, and nothing was harmed. They communicated well and checked for clarifications. Nothing missing or broken. Will recommend!

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The Man and Van Removals Soho crew was so helpful and friendly throughout the process of my booking adjustments.

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For two large moves in just one year, I went with Man and Van Removals Soho and found them to be efficient, organized, professional, and highly accommodating. Every staff member was great.

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Man and Van Removals Soho proved to be excellent. The office responded promptly to my messages, and the moving team worked efficiently and with great care for my things.

Contact us


Company name: Man with Van Soho
Opening Hours: Monday to Sunday, 07:00-00:00
Street address: 8 Lower John Street
Postal code: W1F 9AU
City: London
Country: United Kingdom
Latitude: 51.5110150 Longitude: -0.1370790
E-mail: [email protected]
Web:
Description: If you are looking for good quality, cheap man with van removal services in Soho, W1 you should not look further. Stop and call us right now!