Terms and Conditions

Man with Van Soho Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Soho provides removal, man and van, collection, delivery, and related services. By making a booking, using our services, or allowing our team to undertake any work on your behalf, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means Man with Van Soho.

Customer means the person, firm or organisation booking the services and responsible for payment.

Services means any removal, man and van, transportation, loading, unloading, packing, waste carriage, or related services provided by the Company.

Goods means the items and property that the Customer asks the Company to handle, transport, or dispose of.

Service Location means any address or location where the Services are carried out, including collection and delivery points.

Agreement means the contract between the Company and the Customer incorporating these Terms and Conditions and any written or verbal quotation or booking confirmation.

Scope of Services

The Company provides man and van and removal services for domestic and commercial customers. This may include local moves, longer-distance removals, collection and delivery of single or multiple items, light office moves, student moves, and limited waste removal where agreed in advance and compliant with applicable regulations.

The specific scope of work for each booking will be set out in the quotation or booking confirmation, including the Service Locations, estimated start time, vehicle type, and any additional services requested by the Customer.

Booking Process

Bookings can be requested by the Customer by contacting the Company and providing details of the required Services, including dates, times, addresses, property type, access information, and a description of the Goods.

All quotations are based on the information supplied by the Customer. The Customer is responsible for ensuring that all information provided is accurate, complete, and up to date. If information is incomplete or inaccurate, the Company may adjust the price, change the scope of work, or refuse to carry out part or all of the Services.

A booking is only confirmed when the Company has issued a booking confirmation and, where required, received any deposit or prepayment specified. Verbal quotations are not binding unless and until confirmed in writing or by explicit booking confirmation.

The Company reserves the right to refuse or cancel any booking at its sole discretion, including where the work involves unsafe conditions, illegal items, or breach of applicable regulations.

Prices, Quotes and Additional Charges

Prices may be calculated on an hourly rate, on a fixed price basis, or by another agreed method. The pricing structure for each booking will be made clear in the quotation or booking confirmation.

Quoted prices generally assume normal access conditions, reasonable loading distances, and that the work can be carried out without abnormal difficulty. The Company may apply additional charges if:

Access to the property is significantly restricted or involves excessive stairs or walking distances.

Goods are significantly more or less than the volume, weight, or complexity originally described.

Waiting time or delays occur that are outside the control of the Company, including waiting for keys, paperwork, or third parties.

Extra services are requested on the day, such as additional stops, extra packing, or disassembly and reassembly of furniture not previously agreed.

Parking charges, congestion charges, tolls, permits, or similar costs are incurred in providing the Services.

All prices are quoted exclusive of any applicable taxes or statutory charges unless otherwise stated.

Payments and Invoicing

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services or in accordance with the payment terms stated in the quotation or booking confirmation.

The Company reserves the right to request a deposit or full prepayment before carrying out the Services. If a deposit is required and not paid by the specified time, the Company may cancel the booking.

Payment methods will be communicated to the Customer before or at the time of booking. The Customer must ensure that sufficient funds are available and that an authorised person is present to make payment when due.

If payment is not received when due, the Company may charge late payment interest at a reasonable rate and may withhold delivery of Goods until full payment, including any additional charges, has been settled. Title to any Goods transported remains with the Customer; however, the Company may exercise a lien over Goods in its possession until all outstanding sums are paid.

Cancellations and Amendments

The Customer may cancel or amend a booking by giving reasonable notice to the Company. Any cancellation or amendment must be communicated as soon as possible and is only effective when acknowledged by the Company.

The Company may, at its discretion, apply cancellation charges as follows:

No cancellation fee if more than a specified reasonable period before the scheduled start time, as communicated at booking stage.

A partial charge where cancellation is made within a shorter notice period, to reflect administrative costs and potential loss of work.

Up to the full quoted price where cancellation occurs on the day of service or after the vehicle and crew have been dispatched.

If the Customer changes the date, time, or scope of the Services, this is treated as an amendment and may result in revised pricing or availability. The Company will use reasonable efforts to accommodate changes but cannot guarantee availability for new times or dates.

Customer Responsibilities

The Customer is responsible for:

Ensuring that adequate parking is available for the vehicle at all Service Locations, including obtaining any necessary permits or authorisations.

Ensuring that access to the property is safe, clear, and suitable for the Services to be carried out, including access to lifts, stairways, and corridors.

Properly packing, labelling, and securing Goods, unless packing services have been specifically included in the booking.

Removing and securing any high value, fragile, perishable, flammable, hazardous, or prohibited items, unless expressly agreed and permitted by law.

Being present, or appointing a responsible representative, at the start and completion of the Services to provide instructions, confirm inventory where applicable, and sign any documents.

Checking that nothing has been left behind before the team departs. The Company accepts no responsibility for items left on the premises or not loaded due to being overlooked.

Excluded Items and Special Goods

Unless expressly agreed in writing and legally permissible, the Company does not carry or handle:

Explosive, flammable, corrosive, or hazardous materials.

Illegal goods, stolen property, or items prohibited by law.

Cash, jewellery, precious metals, or high value items requiring specialist carriage.

Livestock, pets, plants, perishable foods, or items requiring controlled temperature or specific environmental conditions.

Any item which would be unsafe to move, or which is inadequately packed or structurally unsound.

If the Customer knowingly or unknowingly includes such items without prior agreement, the Company may refuse to transport them, may remove them from the vehicle, and may charge for any resulting costs, delays, or losses. The Company will not be liable for any loss, damage, or consequences arising from such items.

Liability and Limits of Liability

The Company will exercise reasonable care and skill in providing the Services. However, liability is subject to the limitations set out in this section.

The Company will not be liable for any loss or damage arising from circumstances outside its reasonable control, including but not limited to acts of nature, adverse weather, traffic conditions, accidents caused by third parties, road closures, delays due to authorities or regulators, or events classified as force majeure.

The Company will not be responsible for:

Normal wear and tear or minor cosmetic damage to Goods or property where reasonable care has been taken.

Damage caused by inherent defects, poor construction, or pre-existing weaknesses in furniture or Goods.

Damage to Goods that have been packed by the Customer, unless there is clear evidence of negligent handling by the Company.

Loss or damage to fragile items, including but not limited to glass, mirrors, and electronics, that are not properly protected or packaged.

Loss of profits, loss of business, loss of opportunity, indirect or consequential loss, whether arising in contract, tort, or otherwise.

Any claim for loss or damage must be notified to the Company in writing within a reasonable period after completion of the Services, with sufficient detail and supporting evidence. The Company may inspect the damage and investigate the circumstances before reaching a decision.

The Companys total liability for any claim, whether arising from negligence, breach of contract, or otherwise, shall not exceed the lower of the reasonable replacement value of the Goods affected or the total price paid by the Customer for the specific Services giving rise to the claim, unless otherwise required by applicable law.

Delays and Missed Slots

The Company aims to arrive at the agreed time but cannot guarantee exact arrival or completion times. Times given are estimates and may be affected by traffic, weather, access conditions, and factors beyond the Companys control.

The Company will endeavour to keep the Customer informed of significant delays where possible. The Company shall not be liable for any losses arising solely from delay, such as missed appointments, additional accommodation, or storage costs, except where such losses are directly caused by the Companys negligence and are reasonably foreseeable.

Waste Regulations and Rubbish Removal

Where the Company agrees to remove rubbish, unwanted items, or waste, such work will be undertaken in compliance with applicable UK waste management and duty of care regulations.

The Customer must clearly identify which items are to be disposed of and which items are to be moved or retained. The Company will not be responsible for items disposed of in error due to unclear instructions from the Customer or their representative.

The Company will only transport waste to authorised facilities and reserves the right to refuse the removal of certain waste types, including hazardous waste, electrical goods subject to specific regulations, or large quantities of construction or industrial waste, unless explicitly agreed in advance.

Additional charges may apply for waste removal, disposal fees, specialist handling, or where particular licences or documentation are required. The Customer is responsible for any fines or penalties arising from the misdeclaration of waste or provision of misleading information regarding the nature of items to be removed.

Property Damage and Access

The Customer must ensure that floors, walls, door frames, and other surfaces are suitably protected if required. While the Company will take reasonable care, it shall not be liable for minor scuffs or marks resulting from the normal movement of large or heavy items through tight spaces.

If the Company considers that moving a particular item may pose a serious risk of damage to the item or the property, the Company may refuse to move the item or may require the Customer to sign a waiver before proceeding. The Company is not obliged to undertake any action that, in its reasonable opinion, is unsafe or likely to cause significant damage.

Insurance

The Company maintains appropriate insurance cover in accordance with industry practice for the type of Services offered. Details of cover and any applicable limits or exclusions can be made available to the Customer upon request.

The Customer is encouraged to maintain their own insurance cover for Goods in transit and during removal, particularly for high value or delicate items, as the Companys liability is limited as described in these Terms and Conditions.

Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, providing full details of the issue. The Company will investigate and seek to resolve complaints promptly and fairly.

Where a dispute cannot be resolved informally, both parties agree to consider reasonable methods of alternative dispute resolution before commencing formal legal proceedings, where appropriate and practical.

Privacy and Data Protection

The Company may collect and process personal data about the Customer in order to provide the Services, manage bookings, process payments, and handle enquiries. The Company will handle personal data in a lawful and secure manner and will not sell personal data to third parties.

Personal data may be shared with third parties only where necessary for the performance of the Services, compliance with legal obligations, or with the Customers consent.

Variation of Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that booking. Continued use of the Services after changes have been published will constitute acceptance of the revised terms for future bookings.

Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by any court or competent authority, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services, subject to any mandatory rights the Customer may have under applicable consumer protection legislation.

By confirming a booking with Man with Van Soho, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.